We’re looking for an experienced program manager to serve on multidisciplinary project teams with career civil servants, actively demonstrating the value of agile processes, iterative development and user-centered design.
Our teams are working to improve a wide range of city services, including researching and redesigning our permitting processes, prototyping ways to change behaviors around recycling and composting, building the next generation of ATXFloods, improving services for people experiencing homelessness, and creating city-wide standards for service design, web development, and user research.
Program Managers work with a multi-disciplinary team of developers, designers, and city staff through a project. They manage the lifecycle of product and service innovation programs, and are responsible for managing client expectations and ensuring delivery.
$75,000-$105,000, commensurate with experience
What you’ll do:
- Lead project teams in agile processes to deliver world-class work
- Work with colleagues to understand the needs of city employees, residents, and partner organizations
- Actively monitor program risks and scope creep to identify potential problems and proactively identify solutions
- Communicate and document program status and strategic recommendations to clients, team members and senior management on a regular basis; escalate issues accordingly
- Establish processes for managing feedback and requirements from team members, stakeholders, and residents
- Audit existing business processes, and create BPM improvement plans
- Manage multiple client relationships throughout the delivery pipeline
- Assist in developing and managing processes for recruiting, interviewing, and onboarding additional Design, Technology, and Innovation Fellows
What we’re looking for
- Five years of professional experience managing projects for large-scale digital experiences, interfaces, or applications
- Experience with IT controls or auditing
- Experience in business development or relationship management
- Excellent verbal, written, presentation, and interpersonal communications skills
- Experience recruiting, interviewing, and retaining top talent
- Ability to quickly become familiar with emerging technologies
- A passion for public service and a commitment to doing the hard work that’s necessary to improve our city services
- Four years of relevant work experience
- Graduation from an accredited four-year college or university with major course work in a related field. An additional 4 years of experience can substitute this education requirement.