UX Vision

To help people experiencing homelessness stay in control of their identity documents with a  first-in-the-nation digital locker that stores all their private documentation, enabling them with easier access to services.

5

Design
Principles

These 5 design principles stem from years of research, tracing back to City of Austin Office of Innovation Bloomberg i-Team during their human-centered research on the lived experience of the homeless community in Austin.

Private

You alone retain the ability to share, revoke, or delete access of your identity documents.

Self-determinant

You have full control over the documents that represent you, so that you are not  perceived by others through data you do not control.

Secure

This platform keeps your data safe using the most advanced security features available.

Accessible

Whether you love, hate, struggle with, or don't understand technology, this platform is built with your capabilities in mind.

Extensible

Built to adapt with changing times, contexts, and use cases.

2

User
Takeaways

Trust

A state of detachment or freedom from the public eye; that how you are perceived by other users of MyPass isn't determined by data points in a permanent record you have no control over.

Control

The exercised right of an individual to self-govern their identity, with full control of and access to documents that represents them; MyPass gives users the ability to, share, revoke or delete access.

City of Austin

Office of Innovation